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Moso Graphics, LLC TERMS AND CONDITIONS
Terms of Sale: Moso Graphics will begin work once the customer has made a 50% deposit with a credit card. The balance will be paid upon shipping / pickup. The only exception is if prior credit approval has been granted. Call Moso Graphics (503-255-1274) to obtain a credit application. Final balances are to be paid within 30 days of shipment / pickup. No future shipments will be sent to customers with past due balances. Interest of 18% APR will be charged on past due balances. Customers who are 60 days past due are sent to Collections and are no longer eligible for future credit.
Shipping: All orders will be sent UPS Ground unless otherwise requested by client. All other shipments are the customer's responsibility. The normal shipment date is the fifth business day after the order has been accepted. For example, orders received on Wednesday will be shipped the following Wednesday.
Rush Shipments: Moso Graphics does not charge for rush shipments. We will do our best to meet your schedule without necessarily delaying customers who have given us more lead time. Priority always goes to customers who placed their orders first.
Lost Items: Moso Graphics assumes no liability if a customer does not receive item(s) that are lost by the shipping company. If the shipping company loses item(s), Moso Graphics, at their option, may reprint and reship the order if all other options are exhausted. If the original item(s) are later received by the customer they are to be sent back immediately to Moso Graphics. Tracking numbers may be obtained from Moso Graphics. Unfortunately, tracking numbers are not always available and are not issued instantaneously.
Order Approval: The customer is completely responsible as to the accuracy and content of the submitted layout. Typical problems are files that do not have an adequate resolution (pixels per inch) at the final output size, spelling errors, or fonts that have not been converted to curves. Ask a Moso Graphics representative if you have questions about your image(s). Turnaround times do not begin when your order is first submitted. Our quoted turnaround time begins when we verify your order, receive confirmation that all your artwork is uploaded and approved, and payment or credit approval has been processed.
Indemnification: The customer will indemnify and hold blameless Moso Graphics from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against Moso Graphics on the grounds alleging that said printing violates any copyright or any proprietary right of any person. The customer certifies they own the rights to use the image(s) being reproduced on the order.
Refund Policy: Due to the nature of this product all sales are final. The customer must make claims for shortage, defects and nonconforming goods within 24 hours of receipt of the goods, and no claim made after the expiration of such period will be entertained or allowed. Customer shall hold the goods in question until further notice from Moso Graphics.
File Requirements: Raster/bitmap files should be at least at 150 dpi at the final image size. Vector files are preferred and produce a more detailed output. Currently we can take Adobe Illustrator, Photoshop, .pdf, Corel, .eps, .jpg, .tiff files. Do not send files in Word, PageMaker, Publisher or Quark.
Color/Proofing: Proof read all layouts, carefully checking copy position, type, numbers, halftones, and names. The customer assumes responsibility for the file sent. Moso Graphics will output your color printing as accurately as possible from your digitally created files/layouts, but may not match density and color fully due to inherent limitations in the full color printing process. Moso Graphics accepts no responsibility for color variations between digital files/layouts and the actual artwork or product they represent. However, color discrepancy of variation from digital proof may be re-run at no charge if determined to be outside the range of possible match to the digital proof at the discretion of Moso Graphics.
Moso Graphics offers three options for color proofing. In each case the customer assumes all responsibility for color matching. 1) Moso Graphics will send a color proof sample by Ground Freight for a charge of $25. Order Acceptance does not begin until customer gives approval on color proof sample. Normal shipping terms apply after order acceptance. 2) A color proof can be sent by email to the customer for layout approval for a cost of $10. Actual color verification cannot be done. 3) No proof is sent and Moso Graphics will print the image as close as possible to the specifications listed on the order.
Shipping: All orders will be sent UPS Ground unless otherwise requested by client. All other shipments are the customer's responsibility. The normal shipment date is the fifth business day after the order has been accepted. For example, orders received on Wednesday will be shipped the following Wednesday.
Rush Shipments: Moso Graphics does not charge for rush shipments. We will do our best to meet your schedule without necessarily delaying customers who have given us more lead time. Priority always goes to customers who placed their orders first.
Lost Items: Moso Graphics assumes no liability if a customer does not receive item(s) that are lost by the shipping company. If the shipping company loses item(s), Moso Graphics, at their option, may reprint and reship the order if all other options are exhausted. If the original item(s) are later received by the customer they are to be sent back immediately to Moso Graphics. Tracking numbers may be obtained from Moso Graphics. Unfortunately, tracking numbers are not always available and are not issued instantaneously.
Order Approval: The customer is completely responsible as to the accuracy and content of the submitted layout. Typical problems are files that do not have an adequate resolution (pixels per inch) at the final output size, spelling errors, or fonts that have not been converted to curves. Ask a Moso Graphics representative if you have questions about your image(s). Turnaround times do not begin when your order is first submitted. Our quoted turnaround time begins when we verify your order, receive confirmation that all your artwork is uploaded and approved, and payment or credit approval has been processed.
Indemnification: The customer will indemnify and hold blameless Moso Graphics from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted against Moso Graphics on the grounds alleging that said printing violates any copyright or any proprietary right of any person. The customer certifies they own the rights to use the image(s) being reproduced on the order.
Refund Policy: Due to the nature of this product all sales are final. The customer must make claims for shortage, defects and nonconforming goods within 24 hours of receipt of the goods, and no claim made after the expiration of such period will be entertained or allowed. Customer shall hold the goods in question until further notice from Moso Graphics.
File Requirements: Raster/bitmap files should be at least at 150 dpi at the final image size. Vector files are preferred and produce a more detailed output. Currently we can take Adobe Illustrator, Photoshop, .pdf, Corel, .eps, .jpg, .tiff files. Do not send files in Word, PageMaker, Publisher or Quark.
Color/Proofing: Proof read all layouts, carefully checking copy position, type, numbers, halftones, and names. The customer assumes responsibility for the file sent. Moso Graphics will output your color printing as accurately as possible from your digitally created files/layouts, but may not match density and color fully due to inherent limitations in the full color printing process. Moso Graphics accepts no responsibility for color variations between digital files/layouts and the actual artwork or product they represent. However, color discrepancy of variation from digital proof may be re-run at no charge if determined to be outside the range of possible match to the digital proof at the discretion of Moso Graphics.
Moso Graphics offers three options for color proofing. In each case the customer assumes all responsibility for color matching. 1) Moso Graphics will send a color proof sample by Ground Freight for a charge of $25. Order Acceptance does not begin until customer gives approval on color proof sample. Normal shipping terms apply after order acceptance. 2) A color proof can be sent by email to the customer for layout approval for a cost of $10. Actual color verification cannot be done. 3) No proof is sent and Moso Graphics will print the image as close as possible to the specifications listed on the order.
- We are currently testing a new bamboo-based large format flexible printing material.
- Help us welcome Matt to our pre-press team.
- Now offering graffiti-proof lamination on all paper and vinyl roll stock.
- Offering BioFlex banner: ask about this biodegradable banner solution.
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